Privacy Policy

Eternal Longevity LLC operates etlongevity.com and the online care service described on this website. This policy explains how we collect, use, disclose and protect personal information when you visit, subscribe to marketing, complete an assessment, obtain services or contact us. Our service is for adults 18 and older in New Jersey, New York, Pennsylvania and Michigan.

Our prescriber and dispensing pharmacy may have separate legal privacy obligations. When a clinical Notice of Privacy Practices applies, that notice explains the use and disclosure of protected health information. This website policy does not replace a required clinical notice or authorization.

We use information to evaluate and provide care, communicate with you, support prescribing and pharmacy fulfillment, process payments, maintain records, protect accounts, prevent fraud, answer requests and comply with legal duties. We use marketing contact information to send the optional communications you choose. We use permitted technical information to operate the website and measure general marketing activity under the controls described in this policy.

We collect only information reasonably needed for these purposes. A new incompatible use of sensitive information requires the consent or other lawful basis applicable to that use. We do not make final prescribing decisions solely through automated processing; clinical decisions remain with the licensed prescriber.

Health information includes assessment responses, symptoms, medical history, medications, photographs submitted for care, treatment requests, prescriptions, medical communications and information that reasonably reveals a health condition or treatment. We use it for the care, payment, fulfillment, security and required recordkeeping purposes described above.

We do not sell or license health information. We do not provide assessment answers, diagnoses, prescriptions, treatment selections, medical messages or patient lists to Meta, TikTok, Google or other advertising platforms. We do not use health information to create advertising audiences. Cookie consent is not authorization to disclose health information for advertising.

We obtain sensitive-data consent when required and keep it separate from optional marketing and advertising choices. Withdrawing optional marketing or tracking consent does not affect access to care. Withdrawing information needed to provide a service may prevent us from continuing that service; we will explain the effect. Required clinical, financial, security and legal records may still need to be retained.

We disclose information as needed to the prescriber and licensed dispensing pharmacy; payment, shipping, hosting, security, customer support and communication providers working on our behalf; and other recipients required by law or needed to protect legal rights and safety. We limit disclosures to the purpose involved and require appropriate contractual safeguards from service providers. Clinical vendors receive the additional agreements required for their actual role.

Our payment processor is Frame Payments, which saves your card and processes payments. At checkout, Google Places suggests addresses as you type your shipping address; Google receives what you type in that field, not your health information.

Advertising and analytics providers receive only the permitted public-page information described below after the applicable choice. They do not receive the clinical information or marketing contact lists prohibited above. A corporate transaction does not remove the privacy obligations and restrictions attached to information. We do not authorize a successor or affiliate to reuse marketing consent for unrelated senders.

On specifically reviewed general marketing pages, and only after you opt in, we use Meta, TikTok and Google tools to measure visits and interactions. These tools may receive limited browser, device, IP address and permitted public-page interaction information. They do not run on treatment-specific or product pages, subscription or preference forms, assessments, checkout, payment, sign-in, account or patient-care pages.

Certain disclosures of non-health information through advertising technologies may be treated as targeted advertising or a sale under applicable privacy laws even without a cash payment. You can decline or withdraw optional tracking through Privacy Choices. We honor Global Privacy Control as a decline of optional advertising and analytics. We do not sell sensitive health data or use it for health-based targeting. See the Cookie Notice for the tools and controls actually in use.

Marketing email and SMS are optional and use separate enrollment choices. We send marketing under Eternal Longevity LLC using the channel choices you make. Unsubscribe from marketing email through its unsubscribe link or Marketing Preferences. Stop marketing texts by replying STOP or making another reasonable withdrawal request. You may also contact support@etlongevity.com.

We do not sell, rent or disclose mobile numbers, SMS marketing opt-in information or text-message consent to affiliates or other third parties for their own marketing or promotional purposes. Providers may process this information solely to operate and support our messaging program, subject to contractual use limits. They do not acquire permission to market their own services to you. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We maintain separate permissions for care, security and account communications. A marketing opt-out does not itself cancel treatment or all necessary service messages. We honor a broader communications request according to its scope and applicable rules. Do not send medical details by marketing SMS or email; use the secure care channel. See our Text Messaging Terms.

We retain information only as long as reasonably needed for the purpose collected, required records, fraud prevention, disputes and legal obligations. The period varies by the record and applicable clinical, financial and legal requirements. Medical and order records are kept for as long as the law requires, typically at least seven years from your last order. We keep minimum consent and suppression evidence to demonstrate and honor your choices. We delete or de-identify information when retention is no longer needed, including through our vendor processes.

We use appropriate administrative, technical and physical safeguards, including access controls and protection of information in transit and storage. No system can guarantee absolute security. We investigate incidents and provide notices required by applicable law. We do not request medical information in ordinary marketing forms.

We offer users in New Jersey, New York, Pennsylvania and Michigan access, correction, deletion, a portable copy, consent withdrawal and advertising opt-out requests through /privacy-request or support@etlongevity.com. State legal rights and exceptions vary; our common process does not reduce additional rights available under applicable law. We do not use personal information for profiling that makes solely automated decisions with legal or similarly significant effects.

We verify access, correction, deletion and copy requests using information reasonably needed to protect the requester. Advertising opt-outs do not require an account or identity verification. We explain any lawful retention exception or other reason we cannot fully fulfill a request. Exercising privacy choices will not result in unlawful discrimination or loss of care merely for declining marketing or optional tracking.

You may use an authorized agent for an opt-out request where permitted by law. We may confirm the agent’s authority without imposing identity verification on an advertising opt-out. Use /privacy-request or support@etlongevity.com and identify the request as an authorized-agent request.

We respond to privacy requests within 45 days. When a permitted extension is needed, we notify you within the initial period, explain why and extend for no more than 45 additional days. You can appeal a denied request through the appeal option at /privacy-request or by emailing support@etlongevity.com with Privacy Appeal in the subject. We respond to an appeal within 45 days and explain the outcome.

For an unresolved appeal, we provide a way to contact the New Jersey Division of Consumer Affairs or another regulator appropriate to your residence and request. We act on consent withdrawal as soon as practicable and within 15 days where that rule applies. Marketing suppression and optional tracking withdrawal are implemented promptly through their direct controls.

Our service and marketing subscriptions are intended for adults 18 and older. We do not knowingly enroll children or provide services to minors through this website. Contact us if a minor has submitted information. External sites and independently operated services have their own privacy notices; our links do not authorize them to receive information beyond what is disclosed and permitted.

We identify the effective version of this policy on the website and describe material changes. For material data-use changes, we provide at least 14 days of email and posted notice before they take effect, consistent with our existing notice commitment. We obtain any new consent required before a new use begins; continuing to browse does not substitute for required sensitive-data consent.

Questions or privacy requests: support@etlongevity.com; (212) 344-4247; Privacy Officer, Eternal Longevity LLC, 825 Riverview Drive, Floor 2, Totowa, NJ 07512. Privacy Choices controls optional tracking. Marketing Preferences controls promotional email and SMS. Clinical questions belong in the secure care channel.