Cancellation Policy

Open Portal › Treatments and cancel there. It takes effect immediately and stops all future charges. You can also pause or change your plan there. You can also email support@etlongevity.com from the address on your account and we will cancel it for you within one business day.

We do not require a phone call, a reason, or notice. There is no cancellation fee and no minimum commitment.

Cancelling stops future renewals. It does not reverse a cycle that has already been billed and shipped, because a compounded preparation cannot be re-dispensed once it leaves the pharmacy.

If you cancel after a renewal has been billed but before the pharmacy has shipped it, you get a full refund of that renewal.

A 12 month plan is billed once a year and ships the full year’s supply in one order. You can cancel anytime before the next annual billing, and it will not renew. Once a year’s order has been sent to the pharmacy for compounding it is not refundable.

An order awaiting prescriber review can be cancelled at any time from your order page, at no cost — nothing has been charged yet.

Your saved card is charged when the prescriber approves. If that charge fails and we email you a payment link instead, you can leave it unpaid: the link expires after seven days and nothing is charged.

Once you have paid, contact us immediately at support@etlongevity.com. If the pharmacy has not begun compounding, we cancel and refund in full. Once compounding has started, the preparation has been made for you individually and cannot be refunded. Our Refund Policy has the detail.

To close your account entirely rather than just cancel a subscription, email support@etlongevity.com. We retain medical records for the period required by the law of the state you were treated in (New Jersey, New York, Pennsylvania or Michigan) even after an account is closed — that retention is a legal obligation, not a choice.

Questions? Email support@etlongevity.com, or write to Eternal Longevity LLC, 825 Riverview Dr, Floor 2, Totowa, NJ 07512.